Comments on: Unlucky encounter with a Thecus N5200 Pro? http://blog.wl0.org/2009/11/unlucky-encounter-with-a-thecus-n5200-pro/ Random thoughts on different topics Fri, 27 Jan 2012 06:02:03 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Why online disk storage is not the same as using tapes | Simon J Mudd's Blog http://blog.wl0.org/2009/11/unlucky-encounter-with-a-thecus-n5200-pro/comment-page-1/#comment-9370 Why online disk storage is not the same as using tapes | Simon J Mudd's Blog Tue, 10 Jan 2012 08:49:11 +0000 http://blog.wl0.org/?p=145#comment-9370 [...] couple of years ago I posted about an unlucky encounter with my Thecus N5200 Pro. On the 1st January at 06:15 I had a New [...] [...] couple of years ago I posted about an unlucky encounter with my Thecus N5200 Pro. On the 1st January at 06:15 I had a New [...]

]]> By: sjmudd http://blog.wl0.org/2009/11/unlucky-encounter-with-a-thecus-n5200-pro/comment-page-1/#comment-1182 sjmudd Fri, 27 Nov 2009 17:54:53 +0000 http://blog.wl0.org/?p=145#comment-1182 Quite unimpressed with the Thecus support. I put in a ticket asking if I'd done the right things when I had this problem or how to avoid this in the future and after 2 weeks the ticket is open and has not even been replied to. I'm unimpressed and rather disappointed. Should the support department behave this way for a product giving problems after a week or so? Hard for me to recommend this to another person who also want their data to be safe and be confident that if there are problems that they'll get some help. Quite unimpressed with the Thecus support. I put in a ticket asking if I’d done the right things when I had this problem or how to avoid this in the future and after 2 weeks the ticket is open and has not even been replied to.

I’m unimpressed and rather disappointed. Should the support department behave this way for a product giving problems after a week or so? Hard for me to recommend this to another person who also want their data to be safe and be confident that if there are problems that they’ll get some help.

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